We’re proud to be sponsors of Lithium’s online conference Social CRM on November 11th.
The Social CRM Virtual Summit is a five-hour online conference, which includes webcasts by industry leaders in an interactive exhibit hall, a resource center with extensive materials for download, and a virtual networking lounge to chat live with speakers and prospects. Bill Johnston will lead a session on Best Practices: Community, Strategy and Planning with Joe Cothrel of Lithium. Their session includes discussions on:
- Defining and creating a community strategy by working with organizational and customer stakeholders to determine needs, goals and key influencers.
- Determining what metrics are important to track, what is currently being measured against what many companies want to measure, and current key performance indicators, featuring research from the Online Community Research Network.
- Defining the value of online communities through the key sources of value, including: cost reduction, lead generation, increased engagement, building customer loyalty.
- 5am to 10am PT / 8am to 1pm ET / 1pm to 6pm GMT, or
- 10am to 3pm PT / 1pm to 6pm ET / 6pm to 11pm GMT
- Webcasts by industry luminaries such as Mike Fauscette (IDC), Bill Johnston (Forum One), Jeremiah Owyang (Altimeter Group), and Ray Wang (Altimeter Group) in a virtual auditorium
- Scheduled live chats with industry experts and practitioners from companies including Barnes and Noble, Lenovo, National Instruments, Redfin, Best Buy, Juniper Networks, and T-Mobile
- An interactive exhibit hall with dynamic sponsor booths, including Genesys, ON24, Ant’s Eye View, Forum One Communications, CRM Media, Cognizant, and Liveperson
- A resource center with dozens of valuable white papers, podcasts, and presentations for download
- A virtual networking lounge to meet other like-minded professionals through live chat
- Keynote speeches from CRM thought leaders, Paul Greenberg (The 56 Group) and Brent Leary (CRM Essentials)
The virtual event is featured in two time sessions on November 11th.
Social CRM Virtual Summit Agenda
The social media revolution has changed everything, including how customers choose to interact with companies and each other online, and where they turn for trusted information. This virtual summit comes at a time when companies are starting to see tangible financial results from deeper online engagement with customers, and will explore the current capabilities of and future for Social CRM.
At this five-hour live, virtual summit you will experience:
Summit keynote speakers include Social CRM thought leaders, Paul Greenberg and Brent Leary.
Go here to register for this free event and to see the complete agenda.
