Cross-posted from the Good Ideas Blog
Ron Casalotti lives and breathes social media. For the past dozen years Ron has held senior social media positions at AOL, Business Week, and currently at Bloomberg. We asked Ron to share some of his accumulated wisdom in the form of five good ideas for using social media for the common good. Here are his thoughts:
The Business of Customers
For many years, companies have planned their existence based upon a fundamental falsehood – that they controlled their brands. And this charade was easy to perpetuate as hired pollsters, paid for by these companies, would create reports based upon the limited metrics available to them reinforcing their preconceived perception of what their customers were saying. Enter social media. Companies are now finding out that they do not control their brands – the customer does. Proposed: Social Media Departments become a separate and distinct segment of the corporate org chart, reporting to the CEO, and that Chief Community Officer (or a Social Media worded equivalent) be a permanent C-Suite position, tasked with independently (outside of influence from marketing; operations or product) engaging the company’s customer base and participating in a two-way conversation for the betterment of all.
Many people’s reaction when I speak to them about social media is akin to “Why do I care about who’s having toast for breakfast?” A great counter would be, “You shouldn’t – but you should care about who doesn’t have enough clean water to drink” Happening RIGHT NOW are grass roots groups using social media to advance awareness of and solicit funding for providing clean water for health and sanitation where none exists today. Almost 1 billion people do not have direct access to the 1% of the earth’s water that is suitable for drinking. Proposed: More attention be given and support provided to the current and future social media efforts to help solve this crisis. Charity:Water and folksinger Jewel’s Project Clean Water are two of the current charities using Twitter and other social media tools to help millions of others.
“Ten questions in ten minutes.” That’s the mantra of the current U.S. Census Bureau’s 2010 survey. After receiving a mailed noticed that the form was on its way; the form package itself; and a post card reminder about the form; I filled it out and mailed it back via USPS. Let this be the last decennial census done this way. Proposed: In the ensuing time period between now and 2020, a system be developed where the Census can be taken, securely, online, with social media marketing used to get the word out to all. For those constituents without Internet access ten years from now, local polling places, libraries and motor vehicle offices among other public facilities would be made available.
Attention everyone 55+ out there: I have a message for you from my buddies on Madison Ave (and its equivalents in Chicago, L.A., San Francisco, Miami, London, etc): “You’re dead to me.” It’s true, why spend valuable ad dollars on a group that is set in its ways, has strong brand loyalty, and (let’s face it) will be dying off soon anyway? Better to try and capture the heart$ and mind$ of the twenty-somethings while convincing ourselves that our brand is young and relevant. One small problem: 50 is not the new 40, it’s more like the new 35. The fastest growing segment using social media are the 50+ crowd — and that segment is growing fast as Baby Boomers aided by better health care and nutrition join the fold. The problem is, young mature adults (can I coin a demo phrase, YMAs?)do not want to be treated as being old, or senior for that matter. Many avoid the grandpa/grandma titles altogether as being too “old” sounding. Proposed: Social media sites that truly cater to the 50+ set that are not condescending and do not try to include 60 and 70 year olds (who should have their own social media sites). A few have tried, but ultimately none have succeeded to provide this without itself engaging in ageism. It can be done – we should be working hard to get there before we’re too old to care.
Every politician promises to listen to his/her constituency, only to rely upon weighing the public’s sentiment by the volume of mail received on a given issue. The problem is, not many people engage in letter writing anymore, given more towards sending emails or voting in online polls. While some politicians have latched onto the new media wave many more choose to do things the way they’ve always been done, afraid to rock the boat. Proposed: All functions in every Senator’s, Representative’s, Governor’s and State Legislator’s offices be required to provide easily accessible online equivalents for all interaction with the public. It’s time to bring our government into the 21st century.
You can vote and comment on these ideas at Good Ideas. You can find Ron on LinkedIn and Twitter.
