Community Manager @ Logitech


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The Community manager will be responsible for building Logitech’s online community as a product creating ways to acquire and retain new community members. You will also be working with Logitech’s Marketing, Business Units, Legal and Product Specialist managing the online community forums to increase customer loyalty, product value and customer satisfaction.

•Treating the online community as a product, evangelizing the benefits, usefulness and added product value to Logitech’s family of products.
•Manage our top community moderators and looking for ways to recruit new ones.
•Working with Logitech internal teams to scope and manage development of new online communities.
•Perform analytics on health of the online community, top issues, complaints, defects and high severity issues then report those to management on a weekly basis.
•Report information gaps to appropriate staff for investigation, content creation and/or forum response needed.
•Create community policy and procedures on escalations (internal, external or global) and others.
•Monitor the community daily for trends, consistency and quality in post, etc., then make adjustments as necessary to provide for positive user experience.
•Keep content on the community continually refreshed with product announcements and or updates allowing the community to grow as a “first stopping” ground.
•Continually find ways to improve usefulness and retain/keep community members engaged by creating, polls, surveys, and recognition/fan promotions.
•Read through community post on a daily basis, ensuring community members are abiding by the rules and posting useful information.
•Work with Product specialist to provide expert and creative solutions to user problems then make them available to forum users.
•Assist in administering public beta programs for Logitech products using the online community.
•Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to internal staff personal.
•Perform other Customer Support projects and duties as needed/assigned.
•Some travel, which could include international travel, might be required.
•Other responsibilities based on business and market condition