by Jim Cashel
April 2004

Daniel Morrison is CEO of ITtoolbox, an online IT knowledge and support network powered by an active community of more than one million professionals. We asked his views about the business of technical knowledge sharing and support.

Please tell me about ITtoolbox -- history, growth, current circumstances?

ITtoolbox is an online knowledge network that provides information to IT and business professionals worldwide. The majority of this information is generated by community including hundreds of professional online discussion groups and dozens of blogs that are part of the ITtoolbox network. Utilizing online communities, ITtoolbox generates high value IT content for use on-the-job to solve problems, evaluate vendors, stay current, manage careers, and manage projects.

ITtoolbox officially launched in July 1998 with the goal of establishing a single source to answer any IT related question and address any need for IT information. We have grown organically and presently offer 26 focused online knowledge bases serving more than one million monthly visitors, 800 moderated online discussion communities that generate over 34 million monthly e-mails, and over 30 blogs providing a front line view into real life IT scenarios.