GreatSchools Community Manager

We’re looking for someone who is excited about working in a fast-paced Internet organization and making a positive impact on the world.

GreatSchools.net, a nonprofit online guide to K-12 education, will soon be launching community features for its audience of over 30 million visitors each year. The heart of our community will be parents who are passionate about education, making their schools better for their children, and supporting their children’s learning. The Community Manager will join as GreatSchools launches the very first of its community features and will be responsible for cultivating the development of the feature set and the user community to realize its vision and potential.

Using his/her consumer marketing expertise, business acumen, love of online communities and of people sharing their ideas and passions, the Community Manager will guide the direction of community products for GreatSchools and work with key stakeholders to develop and deliver value-added collaborative user experiences. The Community Manager will bring his/her knowledge about educational and parenting issues to help foster the community’s growth.

Primary responsibilities include member development and moderation/facilitation. S/he will work to unite and energize resources across departments (advertising, editorial, outreach, product and data) to leverage in-house talent around making the community successful.

Working collaboratively with product management, s/he will also follow and analyze trends in online community services and will be responsible for creating business cases for changes and new products. S/he will work closely with stakeholders to finalize functional specifications and assist with decisions about information architecture. S/he will work with external businesses as needed to develop content, services, tools, and marketing partnerships. The Community Manager will be constantly looking for opportunities to get individual community members more involved in the community by developing tiered moderation models, school ambassador programs, and other models.

Candidates should have 3-5 years of successful community management and marketing experience at a consumer internet company with a proven track record of successfully growing an online community from its infancy. Sh/e should also have a strong technical understanding of web technologies and the operations of a commercial website. The ideal candidate will have proven analytical and communication skills and the ability to identify customer needs and communicate them to constituents. Must be passionate about education and knowledgeable about issues facing parents today.

Salary commensurate with experience. This is a full-time (40 hours per week) regular position at the GreatSchools.net corporate office in San Francisco. No contract offers, please. Benefits package includes: Medical, dental, vision, long-term & short-term disability, life & ADD and retirement plan.

Please email a cover letter and resume letter including salary requirements to jobs@GreatSchools.net with “Community Manager” in the subject line. Resumes without cover letters will not be considered.

Community Manager @ Logitech


To view full posting and apply,
click here

The Community manager will be responsible for building Logitech’s online community as a product creating ways to acquire and retain new community members. You will also be working with Logitech’s Marketing, Business Units, Legal and Product Specialist managing the online community forums to increase customer loyalty, product value and customer satisfaction.

•Treating the online community as a product, evangelizing the benefits, usefulness and added product value to Logitech’s family of products.
•Manage our top community moderators and looking for ways to recruit new ones.
•Working with Logitech internal teams to scope and manage development of new online communities.
•Perform analytics on health of the online community, top issues, complaints, defects and high severity issues then report those to management on a weekly basis.
•Report information gaps to appropriate staff for investigation, content creation and/or forum response needed.
•Create community policy and procedures on escalations (internal, external or global) and others.
•Monitor the community daily for trends, consistency and quality in post, etc., then make adjustments as necessary to provide for positive user experience.
•Keep content on the community continually refreshed with product announcements and or updates allowing the community to grow as a “first stopping” ground.
•Continually find ways to improve usefulness and retain/keep community members engaged by creating, polls, surveys, and recognition/fan promotions.
•Read through community post on a daily basis, ensuring community members are abiding by the rules and posting useful information.
•Work with Product specialist to provide expert and creative solutions to user problems then make them available to forum users.
•Assist in administering public beta programs for Logitech products using the online community.
•Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to internal staff personal.
•Perform other Customer Support projects and duties as needed/assigned.
•Some travel, which could include international travel, might be required.
•Other responsibilities based on business and market condition

Community Manager, TechSoup

TechSoup seeks an experienced online community manager to join our expanding Community team. TechSoup.org combines an editorial and community Web site with a product distribution channel, TechSoup Stock, to provide a comprehensive package of products, knowledge and support to nonprofits and other civil organizations. TechSoup has developed a large and lively user base over the past six years. We are seeking an additional community manager to join our current community manager to help with the international expansion of our program and with the development and implementation of other forms of online community expression.


About This Position:
The TechSoup community is today largely focused around a web-based forum. This is a valuable resource for the nonprofit community and good management that nurtures and grows it is a central duty of the job. For most of our history we have interpreted the “TechSoup Community” narrowly to mean the forum on the TechSoup site. We are expanding what that means to include additional technologies that will include ways for our international partners, our Net Squared Conference and our expanding membership to interact. We are redesigning our forum software and all other ways that people who use TechSoup can interact so that we can help foster relationship-building. The job is essentially tending to what have now while actively helping to take it to the next level.



Activities include:
• Forum platform, community tools and utilities: technical specifying, improvement and expansion beyond our existing format.

• Statistical performance design and analysis.

• Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.

• Able to assist in the formulation and development of responsible user policies.

Required Skills and Experience:
• 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.

• Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.

• Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.

• Good social skills online and in person. Patience and wit are essential.

• Strong, professional writing skills online and in the normal course of business.

• A passion for and an understanding of how to leverage Web 2.0 tools for social change.

• Fascination with mashups is a plus.



Who We Are:
CompuMentor, the home of TechSoup, is a nonprofit organization whose mission is to help other nonprofits find and adopt the technology they need to more effectively serve their missions. Founded in 1987, we currently have more than 140 staff members and an annual budget of about $15.5 million.

Our TechSoup (www.techsoup.org) Website hosts online discussion forums, an events calendar, free worksheet and toolkit downloads, and many other resources -- all geared towards helping nonprofits make better technology decisions. Through TechSoup Stock (www.techsoup.org/stock), we provide donated software and hardware products to over 77,000 nonprofits in the U.S. and around the globe. In 2005, we launched the NetSquared (www.netsquared.org) conference, events, and Website, all of which showcase ways that nonprofits can use social web tools to dramatically increase their reach and impact.



Want To Apply?

This position is full-time, exempt.

To apply:

1. Review our Web sites at www.compumentor.org and www.TechSoup.org and www.TechSoup.org/stock

2. Email a cover letter and resume (as plain text) to: communitymanager@compumentor.org. Or Fax to: 415-633-9400.



Attachments will not be opened. No phone calls please.


CompuMentor is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. CompuMentor is an equal opportunity agency and will not allow discrimination based upon age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation or socioeconomic background.

Company: America Online, Inc.

Location: Dulles, VA

Position: Programming Manager

Channel: AOL Black Voices (http://blackvoices.aol.com)

Environment: America Online is seeking an assistant programming manager. This is a great opportunity to work with a brand of Time Warner, the world’s largest media company. AOL is an equal opportunity employer and provides a great environment of enthusiastic, innovative employees. Conveniences such as managerial training, top chefs, gyms, day care, dry cleaners and much more are located right on campus.

Summary: Employee will manage some content for the number one African American portal and should have some familiarity of urban and international news and entertainment. The ideal candidate will have a minimum of 2-3 years writing and editing experience in broadcast and/or print. Candidate will be responsible for providing timely, relevant content from our community of over 1 million users. In addition, candidate will provide reports on the performance of the key audience welcome screen and assist with programming content to our 1 million users. This position requires excellent time-management skills, ability to identify opportunities to grow our welcome screen audience and readers across the service. Assistant programming manager will report to the programming director.

Business Skills

• Microsoft Excel
• Some HTML
• Demonstrates strong writing, editing and promotional skills.
• Makes decisions that impact the work unit, a channel, or a complex sub-channel area.
Possesses the ability to develop and maintain networking relationships both internally and externally.

Creativity

• Assists with the promotion efforts of the channel.
• Works with other AOL channels to integrate their materials and content into the channel.
• Works with third-parties to develop and improve community activity

Personal Performance and AOL Valued Behaviors

• Demonstrates AOL’s vision, values and principles.
• Coordinates the activities of various professionals and individual contributors to meet project deadlines and budgets and resolves conflicting demands of internal and external customers.
• Conveys fundamental aspects of the job through verbal and written communication.
• Effectively establishes and meets deadlines as they evolve and shifts the priorities of the group accordingly.
• Observes quality standards.
• Interacts and works with other programming managers
• Ensures that developmental objectives are aligned with department goals.

Contact: Tiffani Allen (TiffaniLW@aol.com)

Posting for Leverage Software

Company: Leverage Software
Job Title: Marketing Manager - tactical & strategic
Description: As a mid-level marketing manager you are creative, experienced, results-oriented, energetic, fun, fast-paced, and accountable.

We are Leverage Software, based in San Francisco, adjacent to the Ferry Building at Pier 1 Bay 3. We are changing the way that companies engage their customers, partners, consumers, readers, etc. Think of us like a private labeled Facebook or MySpace for any tech, media or consumer company that wants to dominate their market.

We need a hands-on marketing manager to help us capitalize on the outstanding traction that we have had in 2006. With more than 200 clients, we are privileged to include The New York Times, Fortune, Dow Jones, Infoworld, VNU, CMP, Microsoft, Sun, Oracle, Salesforce.com, Apple, HP, Schwab, McKesson and SAP among our clients (http://www.leveragesoftware.com/customers/index.html).

Leverage Software is the leader in hosted social networking and online community solutions, powering communities for more than 200 companies in media, technology and consumer industries. With robust functionality which includes profile pages, people-matching, blogging, tagging, chat, polling, rss, widgets, forums, ratings, file, photo and video sharing, targeted advertising, and analytics - the solution empowers companies to create online communities where users can contribute content, voice opinions, provide feedback, build relationships, and connect.

You will be responsible for lead generation, market awareness, thought leadership, and customer loyalty programs (our solution will be the foundation of this program).

Tactically, you will be responsible for creating and/or overseeing marketing communications, the corporate website, word of mouth marketing programs, online marketing and email programs, newsletter, customer loyalty, search, online advertising, events, sales materials and client/sales messaging. You will also create unique programs to ensure sales effectiveness and client satisfaction. You may incorporate video, podcasts, blogs, communities, rss, and other initiatives into these programs.

You will work closely with everyone from sales, engineering and management as we have a strong collaborative environment. You will receive a competitive compensation and benefits plus a very compelling equity plan.

Leverage Software has received several awards, including the AO Media 100, and is a frequent industry speaker. We are quickly establishing a leadership position in this exciting category.

If you are a rock-star with lots of ideas, energy and passion, you will have a great time building our company. We're excited to hear from you!

Sincerely,

Mike

Mike Walsh
CEO
415.602.7060
Leverage Software
enabling trusted communitiesTM
www.leveragesoftware.com