Online Community Manager
Location: Headquarters - El Segundo, CA
Job Code: OCM0507
# of openings: 1
Description

Internet Brands (IB) is the online leader in helping consumers make big-ticket purchase decisions. Our sites include CarsDirect.com, Autos.com, BestRate.com, RealEstateABC.com, Wikitravel.org, Wikicars.org, GreenHybrid.com, and more.

We are looking for a tech-savvy, wiki-loving, blogging, web-crazed Online Community Manager to provide content & community leadership, help manage content-related projects and oversee IB automotive sites on a day-to-day basis.

Responsibilities:

Help set editorial direction for IB’s growing roster of sites.
Facilitate content projects by producing business requirements and interacting with site developers to implement.
Manage day-to-day content production for automotive websites and related newsletters.
Manage bulletin boards and other community features on IB sites.
Help produce marketing and other copy needed by the company.
Manage 3rd-party content providers and freelance writers.
Track user behavior and traffic patterns.

Qualifications:

Passion for the Internet and the direction it is moving.
Automotive domain expertise.
Online editing experience.
Online community experience.
Experience managing internal and external resources.
Excellent team skills: communication, humility, organization.
Strong HTML skills.

We offer a comprehensive compensation and benefits package including a fun casual work environment. Please send resumes with salary requirements to http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=CARSDIRECT&cws=1&rid=81 or fax to 310-280-5201.

Community & Content Editor
Location: Headquarters - El Segundo, CA

Description
Internet Brands (IB) is the online leader in helping consumers makes big-ticket purchase decisions. Our sites include DoItYourself.com, RealEstateABC.com, Loan.com, WikiTravel.com , CarsDirect.com, Autos.com, and more.

We are looking for a tech-savvy, wiki-loving, blogging, web-crazed Community & Content Editor to provide content & community leadership, drive content-related projects and oversee IB’s Home & Real Estate sites on a day-to-day basis.

Responsibilities:

Help set editorial and strategic direction for IB’s growing roster of home related sites.
Help develop and implement breakthrough “Web 2.0“initiatives to take IB sites to the next level of growth
Facilitate content projects by producing business requirements and working with site developers to implement.
Manage day-to-day content production for home and real estate websites and related newsletters.
Manage community sites, including recruiting and leading user admins.
Help produce copy for in-house advertising and marketing programs.
Manage 3rd-party content providers and freelance writers.
Track user behavior and traffic patterns.



Qualifications:

Demonstrated passion for the Internet and the direction it is moving.
Online content production experience
Online community experience.
Understanding and experience in user interface best practices
Experience managing internal and external resources.
Excellent team skills: communication, humility, organization.
Strong Technical skills including HTML fluency and basic understanding of back-end web technology, including Java, databases, and hardware.
Strong Project Management skills including understanding of project processes, scheduling, documentation, risk analysis, and contingency planning

We offer a comprehensive compensation and benefits package including a casual work environment. Check us out! www.internetbrands.com. Please submit resumes to http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=121 or fax to (310) 280-5201.

Our client, AARP, has asked us to conduct a search for their Director, Member Value Information. With 2005 operating revenue of approximately $1 billion and over 38 million members, our client is the leading nonprofit, nonpartisan membership organization for people age 50 and over in the United States. The organization is known for providing a host of services to this ever-growing segment of the population by informing members and the public on issues important to this age group, advocating on legislative, consumer and legal issues, promoting community service and offering a wide range of special products and services to members.
As a trusted source of information for its members, our clients’ publications provide valuable information and services to the membership. The Director, Member Value Information will report to the Group Executive Officer, Member Value. He/she will responsible for working in a matrix- leadership role across departmental lines and be a leading “change agent” helping to bring our client into the digital information age. The organization’s objective is to increase social interaction among, and providing new services to its members. He/she will work to facilitate progress toward the following goals of the Member Value Agenda:
• Members trust our client as a primary source of credible, accurate and actionable information that helps them make informed decisions and enhances the quality of their lives

Position Responsibilities

• Serves as the leader in MV to bring our client into the digital age. Without losing the readership, advertising and content advantages our client has garnered, works with Publications and Web Strategy to augment and transform our client’s offerings on the Web.

• Provides strategic direction in designing, planning and executing the Information agenda for Member Value throughout our client and its affiliates. Involves as many of our 38 million members as possible—engaging them with information and listening to their opinions on issues. Analyzes the impact of decisions and recommends appropriate actions. Implements changes to obtain desired goals and objectives.
• Promotes Member Value Information strategy, internal communications, and integration with our client’s 53 State offices and across the entire Association. Builds effective relationships across our client and its affiliates to maximize internal resources, align goals, and ensure effective implementation of MV Information initiatives.
• Defines critical outcomes, milestones and intermediate goals for MV Information initiatives and documents/tracks performance toward their achievement.

Requisite Candidate Skills, Qualifications & Experience

• Completion of a Bachelor’s degree (Master’s preferred) in Marketing, Public Relations, Business, or Journalism or a related field and 10+ years of experience; or an equivalent combination of related training and relevant experience. Proven ability to manage and work effectively in a matrix team environment, including building strategic and solid partnerships with colleagues throughout AARP and its affiliates.
• Experience at a high, strategy level in a digital information publishing environment preferred.
• Demonstrated strategic thinking and transformation skills and the ability to communicate strategic plans. Experience developing and implementing strategic programs.
• A strong commitment to the client’s Member Value Agenda and expert knowledge of issues and trends related to providing consumer/member information.
• Ability to manage multiple tasks simultaneously. Demonstrated ability to analyze complex information, to prepare concise summaries, and to provide sound recommendations for Association action on high visibility, key issues. Action and results oriented, decisive, adaptable quick study, with proven ability to accurately analyze information and act.
• Excellent oral and written presentation skills, proficiency in the preparation of and presentation of reports and performance metrics.

David Martin
dmartin@smartinsearch.com

or

Kim Hoefer
kim@kmhoefer.com

Online Community Manager

Cinch Health is a new company exploring next generation consumer experiences in online health information. MovingHealth is backed by a premier venture capital firm and is well positioned for out-of-the-gate success in this important industry. Cinch Health's founding CEO is a career online executive with significant experience and achievements with one of the world*s top consumer Internet companies.
In partnership with the VP of community, the Online Community Manager will create and sustain an online community programs that engage users and help them succeed in the use of the health focused research. The key aspects of the role include:
Community volunteer program development
Develop and sustain a cadre of online community volunteer leaders who participate in the community, review content in the community and engage in online community programs to help further the search for information about health and wellness topics.
· Community retention planning & management
o Data analysis skills – an ability to work with site data and log tools to determine usage patterns and devise programs to increase usage.
o Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.
o Maintain an outreach database of user needs and preferences.
o Provide some level of user support such as lost password retrieval, occasional site tours and answering user questions.
· Community messaging
o Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to volunteer cadre.
o Perform customer support projects and duties as needed/assigned.
o Write bi-weekly newsletters to evangelize what is new on the site and help drive traffic to the community.
Required Skills and Experience:
· 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.
· Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.
· Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.
· Good social skills online and in person. Patience and wit are essential.
· Strong, professional writing skills online and in the normal course of business.
· Experience working in a startup environment is helpful.
This position is located in Cambridge, MA and must be performed onsite.

Please submit coverletter and resume to vdimauro@leadernetworks.com

Position Summary:
This position is responsible for developing and delivering the strategy, direction, and messaging around the Manufacturing division’s community programs and ensuring that divisional personnel along with field sales personnel understand and can port this message to customers. This role requires interaction with various internal and external teams in building and evangelizing our community messaging.

Principal Duties and Responsibilities:
# Manage a team of 5-10 people
# Defines a global community program strategy; design, development, and implementation to achieve divisional objectives. Delivers a variety of presentations in support of the program objectives.
# Recruits and manages external resources, where appropriate, to achieve divisional objectives surrounding community initiatives.
# Monitors and analyzes performance of program through evaluations and other quantifiable means; monitors and enforces applicable requirements. Analyzes program metrics and trends to evaluate success of overall program. Anticipates potential issues and implements appropriate remedies.
# Gathers feedback both internally and externally to the organization through face-to-face meetings, phone calls, surveys, and other methods.
# Interfaces with various functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers to program success. Implements and improves procedures and processes to optimize program effectiveness.
# Serves as internal spokesperson for the program. Plans content and delivers internal and external program communications to the appropriate audience through various channels, including email, direct mailings, conferences, seminars, and road shows.
# Ensures clear and consistent information is distributed to partners and customers. Defines content of program website, both internal and external to ensure consistent and accurate messaging. Publishes reference materials, brochures, and other program collateral as appropriate.
# Manages the execution of community related events, including registration, logistics, agenda, and speakers.

Requirements:
# Experience managing teams
# BA/BS or equivalent work experience, 8+ years experience in building and marketing end-user focused programs in the software industry, experience in the CAD/CAE/PLM industry a plus
# Excellent communication and collaboration skills. Ability to be highly successful in a matrix management organization.
# Excellent presentation skills in delivering formal and informal presentations
# Ability to work effectively with strong personalities from other departments like Sales, Industry Marketing, Worldwide Marketing, and to champion industry marketing’s position.
# Excellent communication, writing skills, editing skills, and command of spelling, grammar and syntax rules
# Strong evangelical and presentation skills desired
# Travel –potentially 50%

Qualitative:
# Self-starter works well independently and on a team.
# Recognized excellent interpersonal skills.
# Possesses a professional and cooperative attitude.
# Willingness and flexible to change with the changing needs of the organization.
# Ability to multi-task and change work focus rapidly.
# Adaptable approach to problem analysis and solution definition.

If interested, please contact Brian Repp - brian.repp@autodesk.com

Associate Manager, Community Input

Primary Job Responsibilities:
The Associate Manager, Community Input will be responsible for gathering member generated input. This person will moderate focus group type discussions via phone, online, and in-person to help determine eBay Community reaction to site/product changes, policy changes, marketing/advertising, etc.
Further responsibilities include working to develop, promote and maintain a vibrant community among eBay members and fostering a sense of eBay's participation in the community.

Responsibilities include:
Moderate focus group discussions via phone, online, and in-person
Gather input from one of eBay's key Community Input programs, Voice of the Community.
Communicate input results throughout eBay organization.
Create a strategy to gather input from additional sources
Create a strategy to gather input globally
Identifying, analyzing and resolving Community-related issues and crises.
Work with Community Development team to generate new ideas, strategies and programs to enhance the offerings to our Community

Job Requirements:
Must have experience in group facilitation and/or research through the use of groups of customers.
Experience with a market research vendor is a plus.
Must have an understanding of the importance of eBay's Community to the health and growth of eBay.
Must be able to interact with all employees including senior executives to convey the importance of Community to eBay and how to incorporate Community into key business decisions.

Responsibilities include:
Extensive use of eBay as a buyer and/or seller.
Must have knowledge of the eBay site, policies and processes.
Flexibility, assertiveness and a positive attitude.
Strong written and verbal communications skills
Must be highly self-motivated toward reaching goals of building, maintaining and scaling Community for eBay.
Must be a team player, able to work comfortably with people of diverse skills, experience and personalities.
Must be professional, courteous and tactful.
Bachelors degree is required

Basic Qualifications:
Strong communication skills are necessary for this position. The Associate Manager, Community Input must communicate effectively with eBay members as well as eBay executives. This person will summarize input results and communicate them in written and verbal formats.
This position will require building relationships within the eBay organization to accomplish tasks and achieve goals. Will sometimes work on assignments that are sensitive in nature. A successful candidate will be bright, energetic, and self-sufficient and have a positive attitude with a good sense of humor.

Education: Bachelors Degree Required

Contact:
Jon Schneickert
Technical Recruiter
eBay, Inc.
408-376-6365
jschneickert@ebay.com