Associate Manager, Community Input

Primary Job Responsibilities:
The Associate Manager, Community Input will be responsible for gathering member generated input. This person will moderate focus group type discussions via phone, online, and in-person to help determine eBay Community reaction to site/product changes, policy changes, marketing/advertising, etc.
Further responsibilities include working to develop, promote and maintain a vibrant community among eBay members and fostering a sense of eBay's participation in the community.

Responsibilities include:
Moderate focus group discussions via phone, online, and in-person
Gather input from one of eBay's key Community Input programs, Voice of the Community.
Communicate input results throughout eBay organization.
Create a strategy to gather input from additional sources
Create a strategy to gather input globally
Identifying, analyzing and resolving Community-related issues and crises.
Work with Community Development team to generate new ideas, strategies and programs to enhance the offerings to our Community

Job Requirements:
Must have experience in group facilitation and/or research through the use of groups of customers.
Experience with a market research vendor is a plus.
Must have an understanding of the importance of eBay's Community to the health and growth of eBay.
Must be able to interact with all employees including senior executives to convey the importance of Community to eBay and how to incorporate Community into key business decisions.

Responsibilities include:
Extensive use of eBay as a buyer and/or seller.
Must have knowledge of the eBay site, policies and processes.
Flexibility, assertiveness and a positive attitude.
Strong written and verbal communications skills
Must be highly self-motivated toward reaching goals of building, maintaining and scaling Community for eBay.
Must be a team player, able to work comfortably with people of diverse skills, experience and personalities.
Must be professional, courteous and tactful.
Bachelors degree is required

Basic Qualifications:
Strong communication skills are necessary for this position. The Associate Manager, Community Input must communicate effectively with eBay members as well as eBay executives. This person will summarize input results and communicate them in written and verbal formats.
This position will require building relationships within the eBay organization to accomplish tasks and achieve goals. Will sometimes work on assignments that are sensitive in nature. A successful candidate will be bright, energetic, and self-sufficient and have a positive attitude with a good sense of humor.

Education: Bachelors Degree Required

Contact:
Jon Schneickert
Technical Recruiter
eBay, Inc.
408-376-6365
jschneickert@ebay.com