Online Community Manager

Cinch Health is a new company exploring next generation consumer experiences in online health information. MovingHealth is backed by a premier venture capital firm and is well positioned for out-of-the-gate success in this important industry. Cinch Health's founding CEO is a career online executive with significant experience and achievements with one of the world*s top consumer Internet companies.
In partnership with the VP of community, the Online Community Manager will create and sustain an online community programs that engage users and help them succeed in the use of the health focused research. The key aspects of the role include:
Community volunteer program development
Develop and sustain a cadre of online community volunteer leaders who participate in the community, review content in the community and engage in online community programs to help further the search for information about health and wellness topics.
· Community retention planning & management
o Data analysis skills – an ability to work with site data and log tools to determine usage patterns and devise programs to increase usage.
o Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.
o Maintain an outreach database of user needs and preferences.
o Provide some level of user support such as lost password retrieval, occasional site tours and answering user questions.
· Community messaging
o Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to volunteer cadre.
o Perform customer support projects and duties as needed/assigned.
o Write bi-weekly newsletters to evangelize what is new on the site and help drive traffic to the community.
Required Skills and Experience:
· 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.
· Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.
· Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.
· Good social skills online and in person. Patience and wit are essential.
· Strong, professional writing skills online and in the normal course of business.
· Experience working in a startup environment is helpful.
This position is located in Cambridge, MA and must be performed onsite.

Please submit coverletter and resume to vdimauro@leadernetworks.com