Online Social Community Specialist
E-Commerce,
Best Buy Canada Ltd.
Canadian Head Office, Vancouver, B.C.
Best Buy Canada Ltd. (BBYC), based in Burnaby, BC, is a wholly owned subsidiary of Best Buy Co., Inc. (NYSE:BBY), and is Canada’s largest, fastest-growing national retailer and e-tailer of consumer electronic products and related services. The Company operates two retail chains under the Future Shop and Best Buy banners plus the Geek Squad (www.geeksquad.ca), and web stores at www.futureshop.ca (FS.ca) and www.bestbuy.ca.
POSITION SUMMARY
The Community Specialist manages the day-to-day operational activities surrounding the reporting & administering of the FS.ca online community (Avatar) – this roles acts as the administrator for both the FS.ca online community as well as for the content management tool. While working in a cross-functional team consisting of Ecommerce, Retail Operations and Marketing, the Community Specialist develops various strategies & plans to keep the FS.ca online community engaged and grows the community base. The Community Specialist manages 3rd party relationships (eg. Lithium); also manages the execution of these plans, sometimes requiring support from 3rd parties/ moderators. This role is also responsible for all customer reviews on FS.ca which includes owning the review & approval process on FS.ca. The Community Specialist also generates reports regarding the online community and customer reviews; analyzes the results, makes recommendations and leads change based on the results.
Note: as this is a newly created role, the responsibilities for this position will continue to evolve as the role develops.
REQUIRED EXPERIENCE
• At least 2 years experience in Marketing/Ecommerce/Supervisory role
• Comprehensive online community activity – preferably in an administrator/web master capacity
• Familiar with networking media and Web 2.0
• 2 years preferred retail experience/office environment
EDUCATION & SKILLS
• A diploma or a degree is required in either Communications, Publishing or Marketing
• Excels at prioritizing, multi-tasking and meeting deadlines in a fast-paced environment
• Adaptable writing skills to suit the needs of various end-users
• Enthusiastic positive team player.
• Builds positive relationships – works to build or maintain effective relationships or networks with internal or external partners whose cooperation is important to present/future success.
• Customer focused – demonstrates a genuine desire to help or serve internal or external customers, to anticipate and meet their ongoing needs and teach others to do the same.
Please apply online to www.futureshop.ca/careers under the “corporate opportunities”.
