The background:
We are a next-generation online brokerage firm geared to the needs of self-directed options and equities traders. Launched in December 2005, we’ve been shaking up our space with innovation after innovation: fair and simple pricing ($4.95 per trade plus 65c per options contract); great new research and trading tools; “country-club” customer service for all our clients, regardless of account size or trading volume – plus pioneering a thriving online trader community.
Your challenge:
We’re looking for a Community Manager to kick our trader community into high gear. We’ve garnered lots of media attention (and spawned some imitators) with our first-gen community release. With the second release this fall we expect nothing less than to revolutionize how independent traders and investors research their trades, hone their skills and interact with and learn from each other.
What do we want in a Community Manager? You’re smart and super-creative. You’re reasonably well-versed in the financial markets (and hungry to learn more). You’ve got a feel for marketing and PR, client experience, and great client service. You’re comfortable with Web 2.0 tools (blogs, RSS feeds, social networking sites like Facebook, LinkedIn and MySpace) and full of ideas on how to use these tools more imaginatively. Most importantly, you know how to work a (virtual) room, sparking great conversations on our behalf.
Your core duties and responsibilities:
• Working closely with the Director of Social Networking, build a vibrant community of active trading participants
• Lead interactions between community participants through media such as blogging, private messages, blog comments and traditional discussion boards
• Drive new community development
• Increase community membership
• Serve as primary customer support point of contact and solve any related issues from our community base
Qualifications and Requirements:
• Undergraduate degree and at least 3 years’ work experience, preferably in media, PR, marketing or online community management
• Strong understanding of financial markets, either through direct brokerage experience or personal investing. Ideal candidate will know the basics of both equity and options investing.
• Ideal candidate has previous community management experience, as well as experience in Web 2.0 technologies
• Strong communication and technology skills
• Attention to detail
• Above-average writing ability
Contact:
Corry Prohens
Managing Consultant
cprohens@iqworkforce.com
www.IQWorkforce.com
