Position: Community Manager, Insight Networks
Location: San Francisco, CA
About Us:
MarketTools is a full-service marketing research company that delivers essential insights with unbeatable speed and value. By combining a 2-million household online panel with our proprietary web-based research platform and deep industry experience, MarketTools has changed the rules of marketing research. Consistently excellent client satisfaction scores from Global 1000 companies within the consumer packaged goods, technology, retail, and healthcare industries demonstrate that MarketTools delivers the highest quality research. Based in California’s San Francisco Bay Area, MarketTools has seven offices in business centers around the world serving more than 250 customers. We offer a competitive salary with bonus program and complete benefit coverage including medical, dental, vision, life insurance, 401(k) and flexible spending accounts.
The MarketTools Insight Networks team is seeking a creative, energetic, and results-driven Community Manager to help develop innovative user experiences for our online community members and manage our growing online communities.
The ideal candidate has strong practical experience identifying and communicating user needs and working collaboratively with product development teams to create market-driven enhancement and innovation. A working knowledge of web site development and production is essential.
Responsibilities:
In line with the company’s corporate and customer strategies, support Director of Community Product Management to define detailed product requirements and the implementation of new features and enhancements for MarketTools Insight Network offerings.
Participate in all planning and team meetings to represent user needs and prioritize new feature requirements.
Create and maintain community standards and best practices documentation for moderation team, including user engagement and editorial standards.
Provide editorial support for community newsletters.
Working with the moderation team, create and publish community content and oversee management of MarketTools Insight Network communities.
Coordinate and analyze traffic and engagement reports for MarketTools Insight Network offerings.
Position reports to the Director, Community Product Management in the company’s Marketing organization.
Qualifications:
Minimum 3+ years community or product management experience, ideally with a product that combines technology and service to create client solutions.
Highly effective written and verbal communication skills and the ability to communicate effectively across diverse groups and management levels.
Collaborative work style.
Very organized, process oriented, yet flexible as needed.
A familiarity with internet technologies with basic HTML and graphical skills.
Experience with LAMP stack and Drupal is desirable. Understanding of Web 2.0 applications (Flex, Ajax, etc.) is useful.
Experience with customer research/survey products preferred, but not essential.
BS/BA required, advanced degree a plus.
Contact:
Carole McManus - cmcmanus@markettools.com
Product Manager, Panel and Community Products
