The student Public Interest Research Groups (PIRGs) are a national network of
nonprofit organizations that advocate on behalf of the public interest.
Working with college students on more than 500 campuses across the
country, we are getting students involved in solving some of the
country's worst problems.

We're hiring two new staff to join
our online organizing team. We're looking for smart, motivated
individuals with initiative and a strong commitment to protecting the
public interest. You should be highly organized, detail-oriented,
computer-savvy, have excellent communication and leadership skills, and
possess a strong problem-solving ethic.
Creative thinking skills are also important, and the ability to deal
with multiple projects and responsibilities on tight deadlines is
essential.

These positions are located in Los Angeles, CA.

The two positions are:

Web Content Organizer - Oversee a network of websites; manage both content and
design; coordinate web updates by staff and students.
Must know XML, CSS, Dreamweaver, or be willing to learn them quickly.
For the full job description: http://pirg.org/jobs/positions/show/202

Online Community Organizer - Coordinate email action alerts; build our online presence;
work with campaign staff to implement online organizing strategies. For
the full job description: http://pirg.org/jobs/positions/show/203

For more information, please contact
James Dubick, Student PIRGs Internet Director, jamesd@studentpirgs.org,
213-251-3680 x320.

If you are looking for a job in the online community space, please check our Jobs category:
http://www.onlinecommunityreport.com/categories/2-Jobs/

For those of you wishing to post online community job openings, please feel free to email me at bjohnston@forumone.com.

We also feature open job listings in our Online Community Report newsletter, which comes out every month.

Planetout/Gay.com is expanding our community team here in the
San Francisco. These are entry level/junior positions.
This is a great job for a student or someone looking for an experience in online community.

Job Duties are:
+ Rating member content as adult or non adult (deleting if
inappropriate).
+ Answering incoming email, specific to Gay.com Chat Community.
+ Removing Spam (message boards and chat).

If anyone is interested they may send resumes to Thomas Dotson at:
tdotson@planetoutinc.com.

Online Community Manager
Location: Headquarters - El Segundo, CA
Job Code: OCM0507
# of openings: 1
Description

Internet Brands (IB) is the online leader in helping consumers make big-ticket purchase decisions. Our sites include CarsDirect.com, Autos.com, BestRate.com, RealEstateABC.com, Wikitravel.org, Wikicars.org, GreenHybrid.com, and more.

We are looking for a tech-savvy, wiki-loving, blogging, web-crazed Online Community Manager to provide content & community leadership, help manage content-related projects and oversee IB automotive sites on a day-to-day basis.

Responsibilities:

Help set editorial direction for IB’s growing roster of sites.
Facilitate content projects by producing business requirements and interacting with site developers to implement.
Manage day-to-day content production for automotive websites and related newsletters.
Manage bulletin boards and other community features on IB sites.
Help produce marketing and other copy needed by the company.
Manage 3rd-party content providers and freelance writers.
Track user behavior and traffic patterns.

Qualifications:

Passion for the Internet and the direction it is moving.
Automotive domain expertise.
Online editing experience.
Online community experience.
Experience managing internal and external resources.
Excellent team skills: communication, humility, organization.
Strong HTML skills.

We offer a comprehensive compensation and benefits package including a fun casual work environment. Please send resumes with salary requirements to http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=CARSDIRECT&cws=1&rid=81 or fax to 310-280-5201.

Community & Content Editor
Location: Headquarters - El Segundo, CA

Description
Internet Brands (IB) is the online leader in helping consumers makes big-ticket purchase decisions. Our sites include DoItYourself.com, RealEstateABC.com, Loan.com, WikiTravel.com , CarsDirect.com, Autos.com, and more.

We are looking for a tech-savvy, wiki-loving, blogging, web-crazed Community & Content Editor to provide content & community leadership, drive content-related projects and oversee IB’s Home & Real Estate sites on a day-to-day basis.

Responsibilities:

Help set editorial and strategic direction for IB’s growing roster of home related sites.
Help develop and implement breakthrough “Web 2.0“initiatives to take IB sites to the next level of growth
Facilitate content projects by producing business requirements and working with site developers to implement.
Manage day-to-day content production for home and real estate websites and related newsletters.
Manage community sites, including recruiting and leading user admins.
Help produce copy for in-house advertising and marketing programs.
Manage 3rd-party content providers and freelance writers.
Track user behavior and traffic patterns.



Qualifications:

Demonstrated passion for the Internet and the direction it is moving.
Online content production experience
Online community experience.
Understanding and experience in user interface best practices
Experience managing internal and external resources.
Excellent team skills: communication, humility, organization.
Strong Technical skills including HTML fluency and basic understanding of back-end web technology, including Java, databases, and hardware.
Strong Project Management skills including understanding of project processes, scheduling, documentation, risk analysis, and contingency planning

We offer a comprehensive compensation and benefits package including a casual work environment. Check us out! www.internetbrands.com. Please submit resumes to http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=CARSDIRECT&cws=2&rid=121 or fax to (310) 280-5201.

Our client, AARP, has asked us to conduct a search for their Director, Member Value Information. With 2005 operating revenue of approximately $1 billion and over 38 million members, our client is the leading nonprofit, nonpartisan membership organization for people age 50 and over in the United States. The organization is known for providing a host of services to this ever-growing segment of the population by informing members and the public on issues important to this age group, advocating on legislative, consumer and legal issues, promoting community service and offering a wide range of special products and services to members.
As a trusted source of information for its members, our clients’ publications provide valuable information and services to the membership. The Director, Member Value Information will report to the Group Executive Officer, Member Value. He/she will responsible for working in a matrix- leadership role across departmental lines and be a leading “change agent” helping to bring our client into the digital information age. The organization’s objective is to increase social interaction among, and providing new services to its members. He/she will work to facilitate progress toward the following goals of the Member Value Agenda:
• Members trust our client as a primary source of credible, accurate and actionable information that helps them make informed decisions and enhances the quality of their lives

Position Responsibilities

• Serves as the leader in MV to bring our client into the digital age. Without losing the readership, advertising and content advantages our client has garnered, works with Publications and Web Strategy to augment and transform our client’s offerings on the Web.

• Provides strategic direction in designing, planning and executing the Information agenda for Member Value throughout our client and its affiliates. Involves as many of our 38 million members as possible—engaging them with information and listening to their opinions on issues. Analyzes the impact of decisions and recommends appropriate actions. Implements changes to obtain desired goals and objectives.
• Promotes Member Value Information strategy, internal communications, and integration with our client’s 53 State offices and across the entire Association. Builds effective relationships across our client and its affiliates to maximize internal resources, align goals, and ensure effective implementation of MV Information initiatives.
• Defines critical outcomes, milestones and intermediate goals for MV Information initiatives and documents/tracks performance toward their achievement.

Requisite Candidate Skills, Qualifications & Experience

• Completion of a Bachelor’s degree (Master’s preferred) in Marketing, Public Relations, Business, or Journalism or a related field and 10+ years of experience; or an equivalent combination of related training and relevant experience. Proven ability to manage and work effectively in a matrix team environment, including building strategic and solid partnerships with colleagues throughout AARP and its affiliates.
• Experience at a high, strategy level in a digital information publishing environment preferred.
• Demonstrated strategic thinking and transformation skills and the ability to communicate strategic plans. Experience developing and implementing strategic programs.
• A strong commitment to the client’s Member Value Agenda and expert knowledge of issues and trends related to providing consumer/member information.
• Ability to manage multiple tasks simultaneously. Demonstrated ability to analyze complex information, to prepare concise summaries, and to provide sound recommendations for Association action on high visibility, key issues. Action and results oriented, decisive, adaptable quick study, with proven ability to accurately analyze information and act.
• Excellent oral and written presentation skills, proficiency in the preparation of and presentation of reports and performance metrics.

David Martin
dmartin@smartinsearch.com

or

Kim Hoefer
kim@kmhoefer.com

Online Community Manager

Cinch Health is a new company exploring next generation consumer experiences in online health information. MovingHealth is backed by a premier venture capital firm and is well positioned for out-of-the-gate success in this important industry. Cinch Health's founding CEO is a career online executive with significant experience and achievements with one of the world*s top consumer Internet companies.
In partnership with the VP of community, the Online Community Manager will create and sustain an online community programs that engage users and help them succeed in the use of the health focused research. The key aspects of the role include:
Community volunteer program development
Develop and sustain a cadre of online community volunteer leaders who participate in the community, review content in the community and engage in online community programs to help further the search for information about health and wellness topics.
· Community retention planning & management
o Data analysis skills – an ability to work with site data and log tools to determine usage patterns and devise programs to increase usage.
o Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.
o Maintain an outreach database of user needs and preferences.
o Provide some level of user support such as lost password retrieval, occasional site tours and answering user questions.
· Community messaging
o Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to volunteer cadre.
o Perform customer support projects and duties as needed/assigned.
o Write bi-weekly newsletters to evangelize what is new on the site and help drive traffic to the community.
Required Skills and Experience:
· 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.
· Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.
· Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.
· Good social skills online and in person. Patience and wit are essential.
· Strong, professional writing skills online and in the normal course of business.
· Experience working in a startup environment is helpful.
This position is located in Cambridge, MA and must be performed onsite.

Please submit coverletter and resume to vdimauro@leadernetworks.com

Position Summary:
This position is responsible for developing and delivering the strategy, direction, and messaging around the Manufacturing division’s community programs and ensuring that divisional personnel along with field sales personnel understand and can port this message to customers. This role requires interaction with various internal and external teams in building and evangelizing our community messaging.

Principal Duties and Responsibilities:
# Manage a team of 5-10 people
# Defines a global community program strategy; design, development, and implementation to achieve divisional objectives. Delivers a variety of presentations in support of the program objectives.
# Recruits and manages external resources, where appropriate, to achieve divisional objectives surrounding community initiatives.
# Monitors and analyzes performance of program through evaluations and other quantifiable means; monitors and enforces applicable requirements. Analyzes program metrics and trends to evaluate success of overall program. Anticipates potential issues and implements appropriate remedies.
# Gathers feedback both internally and externally to the organization through face-to-face meetings, phone calls, surveys, and other methods.
# Interfaces with various functional groups, project teams and other stakeholders to effectively resolve issues and remove barriers to program success. Implements and improves procedures and processes to optimize program effectiveness.
# Serves as internal spokesperson for the program. Plans content and delivers internal and external program communications to the appropriate audience through various channels, including email, direct mailings, conferences, seminars, and road shows.
# Ensures clear and consistent information is distributed to partners and customers. Defines content of program website, both internal and external to ensure consistent and accurate messaging. Publishes reference materials, brochures, and other program collateral as appropriate.
# Manages the execution of community related events, including registration, logistics, agenda, and speakers.

Requirements:
# Experience managing teams
# BA/BS or equivalent work experience, 8+ years experience in building and marketing end-user focused programs in the software industry, experience in the CAD/CAE/PLM industry a plus
# Excellent communication and collaboration skills. Ability to be highly successful in a matrix management organization.
# Excellent presentation skills in delivering formal and informal presentations
# Ability to work effectively with strong personalities from other departments like Sales, Industry Marketing, Worldwide Marketing, and to champion industry marketing’s position.
# Excellent communication, writing skills, editing skills, and command of spelling, grammar and syntax rules
# Strong evangelical and presentation skills desired
# Travel –potentially 50%

Qualitative:
# Self-starter works well independently and on a team.
# Recognized excellent interpersonal skills.
# Possesses a professional and cooperative attitude.
# Willingness and flexible to change with the changing needs of the organization.
# Ability to multi-task and change work focus rapidly.
# Adaptable approach to problem analysis and solution definition.

If interested, please contact Brian Repp - brian.repp@autodesk.com

Associate Manager, Community Input

Primary Job Responsibilities:
The Associate Manager, Community Input will be responsible for gathering member generated input. This person will moderate focus group type discussions via phone, online, and in-person to help determine eBay Community reaction to site/product changes, policy changes, marketing/advertising, etc.
Further responsibilities include working to develop, promote and maintain a vibrant community among eBay members and fostering a sense of eBay's participation in the community.

Responsibilities include:
Moderate focus group discussions via phone, online, and in-person
Gather input from one of eBay's key Community Input programs, Voice of the Community.
Communicate input results throughout eBay organization.
Create a strategy to gather input from additional sources
Create a strategy to gather input globally
Identifying, analyzing and resolving Community-related issues and crises.
Work with Community Development team to generate new ideas, strategies and programs to enhance the offerings to our Community

Job Requirements:
Must have experience in group facilitation and/or research through the use of groups of customers.
Experience with a market research vendor is a plus.
Must have an understanding of the importance of eBay's Community to the health and growth of eBay.
Must be able to interact with all employees including senior executives to convey the importance of Community to eBay and how to incorporate Community into key business decisions.

Responsibilities include:
Extensive use of eBay as a buyer and/or seller.
Must have knowledge of the eBay site, policies and processes.
Flexibility, assertiveness and a positive attitude.
Strong written and verbal communications skills
Must be highly self-motivated toward reaching goals of building, maintaining and scaling Community for eBay.
Must be a team player, able to work comfortably with people of diverse skills, experience and personalities.
Must be professional, courteous and tactful.
Bachelors degree is required

Basic Qualifications:
Strong communication skills are necessary for this position. The Associate Manager, Community Input must communicate effectively with eBay members as well as eBay executives. This person will summarize input results and communicate them in written and verbal formats.
This position will require building relationships within the eBay organization to accomplish tasks and achieve goals. Will sometimes work on assignments that are sensitive in nature. A successful candidate will be bright, energetic, and self-sufficient and have a positive attitude with a good sense of humor.

Education: Bachelors Degree Required

Contact:
Jon Schneickert
Technical Recruiter
eBay, Inc.
408-376-6365
jschneickert@ebay.com

Web Project Manager
Are you excited about working in a fast-paced Internet organization and making a positive impact on the world?

GreatSchools Inc., and its online media property, GreatSchools.net, is the nation's premier provider of K-12 school information. Our mission is to improve K-12 education by inspiring parents to get involved. Information and tools on GreatSchools.net help parents choose the best school for their children, support their children’s education and improve schools in their communities. We are an independent, national nonprofit organization made possible by the generous support of foundations and corporations, including the Bill and Melinda Gates Foundation, the Pisces Foundation, the William and Flora Hewlett Foundation, Sylvan Learning Systems and more.

Our organization’s dedicated and talented team is headquartered in downtown San Francisco. Our online guide to K-12 schools will serve about 25 million users this year and is accessed at www.greatschools.net and through co-branded partnerships with a growing list of major media properties, including Yahoo!, AOL, MSN, Family.com, LATimes.com and SFGate.com.

This is a unique opportunity to work with a consumer website that makes a difference in the lives of millions of people!

We're looking for somebody who is:
➢ A great communicator with all types of people
➢ Super organized and on top of every detail
➢ Always thinking ahead to next week, next month and beyond while keeping a close eye on today’s timelines
➢ Cool under pressure: the one who stays calm when there's a lot going on
➢ Reacts quickly to change or new information and can foresee things coming down the line
➢ Obsessed with the internet
➢ Great with spreadsheets and likes using numbers to draw conclusions
And somebody who loves:
➢ Consumer web
➢ Building great products
➢ Process and making sure everything runs smoothly
➢ Agile development methodology
➢ Tracking and communicating progress
➢ Having fun at work
➢ Working on a cohesive team
➢ Using technology to help parents and their children
This job is a good match for somebody on a career path to be a web product manager.

Responsibilities
Project Management: 80%
Take projects from stakeholder signoff to release to live by managing the implementation process in partnership with product management and engineering, utilizing agile development methodologies where appropriate.

➢ Identifying and prioritizing consumer needs.
➢ Work with individual team members to define and document project scope, break projects down into individual user stories, develop and maintain project plans and schedules, track project status; maintain project budgets, and report project status and cost to management.
➢ Understand and apply basic agile development principles such as XP or Scrum.
➢ Manage multiple projects simultaneously.
➢ Continually monitor, evaluate and communicate project risks, issues, scope, and timeline and provide guidance accordingly to team members. Ensure roadmap execution occurs successfully during defined timelines.
➢ Work directly with engineering to serve as the user representative in agile methodology and champion the user experience.
➢ Perform initial QA against product user stories and UI designs. Ensure that products will delight our users and are built to the design.
➢ Coordinate issue resolution with project owners during project implementation phase, as needed.
➢ Schedule routine reviews with management of high level projects in progress.
➢ Overseeing the development of UI and art for projects as needed. Possibly helping with construction of UI wireframes.

Metrics and Web Analytics: 20%

➢ Identify, maintain and evaluate key metrics and processes that need to be tracked for the organization; develop associated reports for internal distribution.
➢ Serve as the company’s lead resource in compiling Web site metrics, primarily using Omniture Web analytics software, and train other departments in the use of Omniture for reporting and analyses.
➢ Provide tracking and analysis of search engine traffic, create related reports, and distribute results on a regular basis.

Qualifications:

➢ 1 to 2 years experience with web project management and/or production
➢ Strong detail-oriented analytical and project management skills
➢ Combination of technical competence and business skills to help develop business requirements and coordinate implementation
➢ Knowledge of web standards, design and usability
➢ Experience with web analytics and reporting.
➢ Self-starter with ability to manage multiple projects in a fast-paced environment
➢ Excellent verbal, written, and interpersonal communications skills
➢ Enthusiastic team player
GreatSchools (www.greatschools.net) is the leading provider of information about K-12 schools to parents. We help parents get a great education for their children by providing resources to help them choose, support and improve schools.

Salary commensurate with experience. This is a full-time (40 hours per week) regular position at the GreatSchools.net corporate office in San Francisco. No contract offers, please. Benefits package includes: Medical, dental, vision, long-term & short-term disability, life & ADD and retirement plan.

Please email a cover letter and resume letter including salary requirements to jobs@GreatSchools.net with “Web Project Manager” in the subject line. Resumes without cover letters will not be considered.

Company: DonorsChoose
Job Title: Senior eCommerce Analyst
Description: Requires 3+ years experience in web analytics. See complete job description at:

http://www.donorschoose.org/docs/sr-ecommerce-biz-analyst.htm

ABOUT DONORSCHOOSE.ORG
DonorsChoose.org is a simple way to fulfill needs and foster innovation in public schools. At DonorsChoose.org teachers submit their best ideas for materials and experiences that their students need to learn. Any individual can search these projects, learn about classroom needs, and fund the project they find most compelling. In return, donors receive a feedback package of photographs, student thank-you notes, a teacher impact letter, and an expenditure report showing that their gift was spent as directed.

RESULTS
Today, 17,000 teachers are using DonorsChoose.org to help their students. Citizen philanthropists from all 50 states and 10 foreign countries have funded more than 23,000 classroom projects at DonorsChoose.org, channeling over $11 million worth of books, art supplies, technology, and other resources to 510,000 students in low-income communities. DonorsChoose is currently open to schools in 3 cities and 9 states. This fall, our site will open to every public school in America.

Recognition of DonorsChoose.org includes the Nonprofit Innovation Award given by Stanford Business School and Amazon.com, a Global Technology Laureate from the TECH Museum of Innovation and Microsoft, the 2006 Social Capitalist Award and selection by Ashoka. National media such as Oprah Winfrey and The New York Times have hailed DonorsChoose as “the future of philanthropy,” while BusinessWeek profiled DonorsChoose among the best of the Web 2.0 wave. Major supporters include eBay founder Pierre Omidyar, Yahoo! co-founder David Filo, and venture capitalist Vinod Khosla.

POSITION DESCRIPTION
We seek a highly talented, experienced, and self-directed Senior eCommerce Business Analyst to help DonorsChoose.org become a world-class web site.

This critical member of our New York based DonorsChoose.org team will be responsible for the tracking, reporting and analysis of online customer behavior (our teachers and donors) and the tying of those activities to aggressive business goals and results.

Responsible for monitoring and analyzing Key Performance Indicators for multiple marketing channels, this individual will provide recommendations to the senior management team based on metrics and analytics.

Specifically, this person will:

- Instrument, measure, analyze and report on online marketing programs, including search engine marketing, email campaigns and other direct marketing, partner and affiliate marketing programs, and other forms of online advertising.

- Instrument, measure, analyze and report on website user behavior and traffic by running queries and reports through our web analytics tool and web system database.

- Develop and maintain holistic dashboards by pulling data from multiple sources for presentations to senior management team.

- Suggest process and site changes to improve conversion based on analysis results. This will include creating and managing multivariate or a/b/c tests that drive fundamental improvements to the site experience and working with business owners to implement change.

- Work with the technology team to identify gaps in the data capture strategy and collaboratively implement enhancements.

- Generate ad hoc analyses, surveys and reporting (including historical database and competitive analyses) to support web site development, marketing planning, strategy and operations.

- Troubleshoot instrumentation and reporting issues and anomalies.

- Consolidate and validate data from multiple sources.

VP Engineering

Socialtext is changing the world by selling web-based social software -- wikis, blogs and more -- to businesses around the world. We are a 4-year old startup based in Palo Alto. We created the enterprise social software space, and we're backed by top-tier investors and some of the largest software and hardware companies in the world.

Socialtext is seeking an entrepreneurial, hands-on executive to join us to manage and recruit our best and brightest web software developers. The mission of our engineering team is to build superior products, on quality and on schedule. Your mission will be to enable and facilitate the engineering team to deliver on their excellence. You must be passionate about this aspect of your job; it is the primary focus of the VP Engineering role.

You will be coming into an established and fast-growing startup company. Our software development team is geographically distributed over North America (and a few points east and west). Our management team works out of Socialtext headquarters in Palo Alto.

We feel that we are inventing the workplace and information sharing tools of the future. Socialtext is on the cutting edge of a number of software business trends:
- enterprise social software
- agile software development methods
- geographically distributed software development team
- self-organization and co-working
- personal responsibility and accountability
- commercial open source software

If you find these trends exciting, there is a good chance you're the kind of person we're looking for.

Successful candidates will have knowledge and experience in:
- managing agile software development teams made of skilled and creative developers
- working with a geographically distributed software development team
– web-based software architecture and design, especially with Perl, Python, Ruby, or PHP
– recruiting and retaining the best and the brightest software developers
– organizing resources, establishing priorities, and managing projects
- collaborating with your peers on the management team to build great company culture and hit metrics and goals
– communicating with people in all parts of the company to ensure your team's success
– making board-level presentations and communicating with investors

Please send your resume in Plain Text or HTML to:

jobs@socialtext.com.

GreatSchools Community Manager

We’re looking for someone who is excited about working in a fast-paced Internet organization and making a positive impact on the world.

GreatSchools.net, a nonprofit online guide to K-12 education, will soon be launching community features for its audience of over 30 million visitors each year. The heart of our community will be parents who are passionate about education, making their schools better for their children, and supporting their children’s learning. The Community Manager will join as GreatSchools launches the very first of its community features and will be responsible for cultivating the development of the feature set and the user community to realize its vision and potential.

Using his/her consumer marketing expertise, business acumen, love of online communities and of people sharing their ideas and passions, the Community Manager will guide the direction of community products for GreatSchools and work with key stakeholders to develop and deliver value-added collaborative user experiences. The Community Manager will bring his/her knowledge about educational and parenting issues to help foster the community’s growth.

Primary responsibilities include member development and moderation/facilitation. S/he will work to unite and energize resources across departments (advertising, editorial, outreach, product and data) to leverage in-house talent around making the community successful.

Working collaboratively with product management, s/he will also follow and analyze trends in online community services and will be responsible for creating business cases for changes and new products. S/he will work closely with stakeholders to finalize functional specifications and assist with decisions about information architecture. S/he will work with external businesses as needed to develop content, services, tools, and marketing partnerships. The Community Manager will be constantly looking for opportunities to get individual community members more involved in the community by developing tiered moderation models, school ambassador programs, and other models.

Candidates should have 3-5 years of successful community management and marketing experience at a consumer internet company with a proven track record of successfully growing an online community from its infancy. Sh/e should also have a strong technical understanding of web technologies and the operations of a commercial website. The ideal candidate will have proven analytical and communication skills and the ability to identify customer needs and communicate them to constituents. Must be passionate about education and knowledgeable about issues facing parents today.

Salary commensurate with experience. This is a full-time (40 hours per week) regular position at the GreatSchools.net corporate office in San Francisco. No contract offers, please. Benefits package includes: Medical, dental, vision, long-term & short-term disability, life & ADD and retirement plan.

Please email a cover letter and resume letter including salary requirements to jobs@GreatSchools.net with “Community Manager” in the subject line. Resumes without cover letters will not be considered.

Community Manager @ Logitech


To view full posting and apply,
click here

The Community manager will be responsible for building Logitech’s online community as a product creating ways to acquire and retain new community members. You will also be working with Logitech’s Marketing, Business Units, Legal and Product Specialist managing the online community forums to increase customer loyalty, product value and customer satisfaction.

•Treating the online community as a product, evangelizing the benefits, usefulness and added product value to Logitech’s family of products.
•Manage our top community moderators and looking for ways to recruit new ones.
•Working with Logitech internal teams to scope and manage development of new online communities.
•Perform analytics on health of the online community, top issues, complaints, defects and high severity issues then report those to management on a weekly basis.
•Report information gaps to appropriate staff for investigation, content creation and/or forum response needed.
•Create community policy and procedures on escalations (internal, external or global) and others.
•Monitor the community daily for trends, consistency and quality in post, etc., then make adjustments as necessary to provide for positive user experience.
•Keep content on the community continually refreshed with product announcements and or updates allowing the community to grow as a “first stopping” ground.
•Continually find ways to improve usefulness and retain/keep community members engaged by creating, polls, surveys, and recognition/fan promotions.
•Read through community post on a daily basis, ensuring community members are abiding by the rules and posting useful information.
•Work with Product specialist to provide expert and creative solutions to user problems then make them available to forum users.
•Assist in administering public beta programs for Logitech products using the online community.
•Create online community related training material (topics e.g. moderator training, writing etiquette, etc.) to be delivered to internal staff personal.
•Perform other Customer Support projects and duties as needed/assigned.
•Some travel, which could include international travel, might be required.
•Other responsibilities based on business and market condition

Community Manager, TechSoup

TechSoup seeks an experienced online community manager to join our expanding Community team. TechSoup.org combines an editorial and community Web site with a product distribution channel, TechSoup Stock, to provide a comprehensive package of products, knowledge and support to nonprofits and other civil organizations. TechSoup has developed a large and lively user base over the past six years. We are seeking an additional community manager to join our current community manager to help with the international expansion of our program and with the development and implementation of other forms of online community expression.


About This Position:
The TechSoup community is today largely focused around a web-based forum. This is a valuable resource for the nonprofit community and good management that nurtures and grows it is a central duty of the job. For most of our history we have interpreted the “TechSoup Community” narrowly to mean the forum on the TechSoup site. We are expanding what that means to include additional technologies that will include ways for our international partners, our Net Squared Conference and our expanding membership to interact. We are redesigning our forum software and all other ways that people who use TechSoup can interact so that we can help foster relationship-building. The job is essentially tending to what have now while actively helping to take it to the next level.



Activities include:
• Forum platform, community tools and utilities: technical specifying, improvement and expansion beyond our existing format.

• Statistical performance design and analysis.

• Forum and topic management: encourage user discussions, help users get the info they’re seeking, create forums and topics that meet the needs of the users and the organization and other housekeeping duties, including some host and volunteer management.

• Able to assist in the formulation and development of responsible user policies.

Required Skills and Experience:
• 3-5 years experience as an online community manager at a publicly available site or project. Experience at more than one site is preferable.

• Able to understand the mechanics of how online community programs and applications work enough to have ideas of your own about how they should and should not work.

• Enough technical knowledge to have productive conversations with technical staff in the service of making or improving our offering.

• Good social skills online and in person. Patience and wit are essential.

• Strong, professional writing skills online and in the normal course of business.

• A passion for and an understanding of how to leverage Web 2.0 tools for social change.

• Fascination with mashups is a plus.



Who We Are:
CompuMentor, the home of TechSoup, is a nonprofit organization whose mission is to help other nonprofits find and adopt the technology they need to more effectively serve their missions. Founded in 1987, we currently have more than 140 staff members and an annual budget of about $15.5 million.

Our TechSoup (www.techsoup.org) Website hosts online discussion forums, an events calendar, free worksheet and toolkit downloads, and many other resources -- all geared towards helping nonprofits make better technology decisions. Through TechSoup Stock (www.techsoup.org/stock), we provide donated software and hardware products to over 77,000 nonprofits in the U.S. and around the globe. In 2005, we launched the NetSquared (www.netsquared.org) conference, events, and Website, all of which showcase ways that nonprofits can use social web tools to dramatically increase their reach and impact.



Want To Apply?

This position is full-time, exempt.

To apply:

1. Review our Web sites at www.compumentor.org and www.TechSoup.org and www.TechSoup.org/stock

2. Email a cover letter and resume (as plain text) to: communitymanager@compumentor.org. Or Fax to: 415-633-9400.



Attachments will not be opened. No phone calls please.


CompuMentor is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected, and where people of diverse backgrounds participate fully in our organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. CompuMentor is an equal opportunity agency and will not allow discrimination based upon age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation or socioeconomic background.