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Online Community Report
E-mail Newsletter  • July 2008

What's Inside:


Greetings Online Community Peeps,

Summer is traditionally a slow time for many, but not for us it seems! There are several key items this month, including highlights from the Unconference 08 (it's official, Online Community is an industry), the first online community compensation survey, and all kinds of other community-related goodness.

On to the Report!

Bill Johnston, Editor
bjohnston@forumone.com
(follow @billjohnston on Twitter)

A Message From Our Sponsors:

Mzinga

Moderation is essential to online community success. Join Mzinga for a webinar to learn more about our moderation solutions and best practices.

http://www.mzinga.com

 

LiveWorld

LiveWorld is the leading interactive marketing agency specializing in online customer communities and social networking for Fortune 1000
companies.

http://www.liveworld.com

Online Community Highlights

Online Community Unconference Wrap-Up 
The Online Community Unconference was held on June 18th in Mountain View, CA. With 250 attendees the sold-out event was jam packed with over 50 sessions throughout the day. The wiki is now open to all for reading / commenting. Below are links to some of the varried sources now available with the tag ocu2008.

Online Community Unconference 2008 Wiki
Online community unconference a hit  - Robyn Tippins, Yahoo!
LiveBlog: What’s Wrong with the White Label Social Networking Industry? - Jeremiah Owyang
Exciting unconference for online community pros - Gail Williams

Worst Case Scenarios in Online Community - David Herron
#ocu2008 is huge! Online community is now an industry - Randy Farmer
Leadership and blogging - The Tendo Blog



Online Community Compensation Study - Your Input needed
The Online Community Research Network has created the first Online Community job satification and compentation survey.  We've already collected over 200 responses so far. We'd like to hear from more of you out there so that the survey reflects the industry at large. This survey will serve to set salary benchmarks for the Online Community industry.  If you are charged with community management, strategy or design at your organization, I would encourage you to respond to the survey. We are seeking input from all types of organizations, and all levels of seniority.

Take the Online Community Compensation Survey 



Online Community Research Updates
The Online Community Reserach Network (OCRN) is an exclusive network of online community and social media professionals brought together to study and discuss the principal challenges of building and managing online communities. The members of the OCRN determine the research agenda and use the research to obtain deeper insight into best practices around community metrics, quantifying ROI, and increasing member engagement and community growth. The OCRN publishes six research studies a year. The OCRN just released the following reports to the public for a limited time.  Click the links below to download the report. 

Online Community: Identity, Reputation and Ranking
Online Community Revenue and ROI Technique



More Highlights:

Firefox 3 and community — How Mozilla used social networking to set a world record - ZDNet
Mozilla uses WOM engagement to set a new Guinness World Record for the largest number of software downloads (8,002,530!) in 24 hours for its Firefox 3 browser.

Silicon Valley's biggest social networker – LA Times
Reid Hoffman's vision of the Web as a means to connect people, not just computers, has shaped his role in some of its most successful ventures.

Social Networks at Work: If You Can't Beat 'Em, Join 'Em - TechNewsWorld
If approached correctly, social networks can offer businesses great opportunities for employee training and learning.

Monetizing the Social Networks
- ClickZ
Should social networks let their users monetize their own personal networks?

Sears looks to social network for back-to-school campaign
- DMNews
Sears' back-to-school campaign this year has a bigger social networking push than in previous years, including YouTube, Facebook and MySpace tie-ins.

When Contextual Advertising Goes Horribly Wrong - Mashable
An example of a contextual ad blunder.

WordPress as a Social Network? - blah, blah! technology
Wayne Smallman ask the question "what if WordPress became a Social Network?"

iPhone apps: Bad for Facebook, OpenSocial? - CNET News
The iPhone opens up opportunity for app developers to shift from the focus from their Facebook or OpenSocial applications to Apple's shiny device.

Poll: Social Network Ads 'All Equally Horrible' - MediaPost
A Mashable poll on what social networks' ads people liked most.

Online Community Events

Online Community Summitt
October 9-10, Sonoma, CA
The Online Community Summit is an industry-leading, invitation-based event bringing together leaders in online collaboration.  Held on October 9-10 in Sonoma, California, the Summit draws senior participants from industry (Amazon, AOL, Apple, Cisco, Microsoft, others); leading online community groups (ezboard, MEETUP, Motley Fool); non-commercial organizations (World Bank, PBS, American Academy of Pediatrics); media (BBC, Univision); philanthropy (Packard Foundation, Skoll Foundation, Omidyar Network) and many others.

The goal of the Summit is to allow practitioners from many disciplines -- who would not ordinarily meet -- the opportunity to share current and best experiences regarding online collaboration.


Markeing & Online Communities Conference
November 5, New York, NY
The Marketing & Online Communities Conference is an invitation-based event held at the exclusive Tribeca Grand in New York City on November 5th, 2008. The conference will bring together thought leaders from the marketing and online community sectors to discuss marketing challenges – and unprecedented opportunities – in online communities.

Online communities offer many unexplored relationship-building opportunities for marketers. They also present several significant hurdles: marketers are often uncomfortable with new and unproven community marketing models, brand managers are tasked with quarterly progress, while also trying to build long-term relationships, and online communities are concerned about marketing efforts detracting from the community’s experience and culture.

If you are an agency seeking to better understand the possibilities of online communities, a brand manager looking to engage in community-building activities, or a community expert seeking to expand marketing relationships, this conference will be of value.



Other Events:

WES: Policy Data Remixes and Mashups
September 9, in Washington D.C.
Organizations play critical role in the organization and analysis of critical and policy data, but their work products often do not get the attention it deserves. Today's effective organizations are leveraging the Internet to share their findings more clearly with wider audiences.

In this Web Executive Seminar hosted by Forum One, speakers from think tanks and other policy organizations will present inventive uses and presentations of online data including mashups, online graphing, embedding, and open sharing.

OC Expert Interview : Mario Anima, Current

This month's Expert Interview is with Mario Anima, Director of Online Community at Current. Mario was kind enough to spend time answering a few questions about Current, the unique community that he helps manage, and the intersection of traditional, new and social media.

Click here to read the entire interview.

Know an online community expert with an interesting story to tell? Or are you one yourself? Email me, and you may be the next expert interviewee!

Online Community Jobs

A current list of Online Community job opportunities. If you would like to include an open position in the next issue of the newsletter, please email with the title and link to the job description.

Autodesk
Community Marketing Manager, Content Solutions


CafeMom

Community Manager

Citysearch
Customer Support and Community Manager

CODEPINK

Online Community Organizer

Forum One
Global Health Internet Analyst
Global Health Internet Strategist
Internet Analyst - Seattle
Internet Strategist/Project Director -Seattle

Gas Pedal
VP Meetings & Events
Web/Print Designer/Producer 
Director, Membership Sales
Executive Assistant to the CEO

Google
Community Manager - Hamburg
Editorial/Community Manager - Sao Paulo
Editorial/Community Manager - Tokyo, Japan
Open Source Programs Coordinator - Mountain View

Kwanzoo

Online Community Manager

Kickapps

Community Manager

Lithium
Community Excellence Manager
Manager, Community Management Services
Online Moderator (Part-Time)

LiveWorld
Community Account Director
Community Manager  
Community Specialist

Mzinga/Prospero Technologies
International Forum Moderator
Community Manager
Community Consultant

Ning

Associate Community Advocate

Opera Software

Community Outreach Manager, Consumer Products

PEAK6 Investments, LP
Online Community Manager

Satmetrix

Community Consultant

Wikia
Community Development Associate

Yahoo!
Community Manager, Yahoo! ANSWERS
Community Manager
Multimedia/Community News Producer



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Newsletter Sponsors

LiveWorld


Mzinga


Online Community Events

Online Community Summit - October 9-10 in Sonoma, CA

Marketing & Online Communities - November 5th in New York City


Featured Resources

This month's collection of noteworthy online community resources.

Top 5 Summer Social Media Reading List

Five reasons customer service is better on social media.

What Traits Define a Social Media Marketer?

Top 40 video sharing websites

100 Useful Niche Search Engines

and, just for fun:

TechCult’s Top 100 Web Celebrities


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