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Online Community Report
E-mail Newsletter  • September 2008

What's Inside:


Greetings Online Communiatics,

Welcome back from your summer vacations. We are heading into fall, which is also known as conference season. We have some great events coming up in the next few months, inclucing a webcast on Best Practices for Moderating your Online Communitiy, the Online Community Sumit and the Marketing and Online Communities Conference. We've also taken another cut at the data from the Online Community Compensation Report and broken the Online Community salaries down by region. Read on below for the highlights.

 

On to the report!

Bill Johnston, Editor
bjohnston@forumone.com
(follow @billjohnston on Twitter)

A Message From Our Sponsors:

LiveWorld

LiveWorld is the leading interactive marketing agency specializing in online customer communities and social networking for Fortune 1000
companies.

http://www.liveworld.com

 

Mzinga

Join online community expert, Bill Johnston of Forum One, and Mzinga moderation guru Mike Pascucci for in-depth examination and discussion on all aspects of community moderation, including key best practices.

Register here

Online Community Highlights

The Wave of Mobile Social Networking

We’ve watched (and participated) in the rising wave of mobile social networking and we’ve been looking at how the mobile social market will be monetized. With the advent of location-based services, advertisers are gearing up for location-based advertising where they will deliver useful messages to users based on their location. The challenge that content companies face is making sure that their content is optimized for mobile phone viewing – there's no "one content fits all mediums" when comes to mobile.

Mobile Content: Publish Once, Distribute Everywhere - Mobile Tech Today
Mobile social networking: That's hawt - ComputerWorld
Mobile Social Networking Set to Explode - Is Your Brand Ready? - Corporate Eye

Social Networks - Where are the Bucks?

Everyone's asking the same question these days "how are social networks going to make money in the long term." It's evident that traffic does not equal revenue. With new ad variations springing up every week, it's pretty clear that social media advertising needs to be standardized. Some of the latest engagement ads appear to be promising as they are designed to involve the user directly with the brand. But are there other opportunities for monetization? Perhaps search is the missing link?

Can Advertising on Social Networks Work? - xchange
Making Money from Social Sites - chisblassternardone
Ad agencies team up on social-media standards - CNET News
Social-Network Search: The Missing Monetization Link - AdvertisingAge


Online Community Compensation Report

The Online Community Compensation study was initiated in July of 2008 as part of our ongoing research efforts with the Online Community Research Network. The intention of the study was to get a broad look at online community compensation, factors that effect compensation, and the current environment of the community team and community staff roles.

In the last newsletter, we provided the key findings from the report. Since then, we've taken other cuts of the data, including how salaries vary by region.

Key findings from the regional salary data:

  • The highest average / median annual salary in the USA comes from the research participants located in the northwest region. The average salary for the northwest region was $90k with a median of $90k.
  • The lowest average / median annual salary in the USA comes from the research participants located in the southeast region. The average salary for the southeast region was $72k and the median was only $67k.
  • There were general peaks on both the low ($0-$25k) and high ends (more than $150k) for all regions except the southwest regions.
  • The northwest region peaked at the higher salary ranges than that of the other regions, peaking at both $65-75k and $85-105k
  • The midwest region peaked at the lower salary ranges, peaking at both $45-55k and $65-85k.

Online Community: Compensation Study - Online Community Report
Community Manager Compensation Study - Fast Wonder Blog

 


More Highlights:


Group Theory and the Online Community - Leadership in Social Networks
Every online community is a group of people. What can the group theory coming from social psychology teach us about managing online communities?

Top Mobile Trends: Multimedia Microblogging - Next Great Thing
An ongoing list of trends in mobile.

Five ways social media will help brands face the credit crunch - FreshNetworks Blog
Five recommendations of how you can use social media to help make the most of your opportunities in the current climate and to engage your customers in a sustainable way.

Baby Boomers' Web Presence Underestimated - Digital Trends
Survey results show older Web surfers hitting social networking sites and video sites more often than previously thought.

Report: WSJ.com to get social-networking makeover - CNET News
The Wall Street Journal's Web site is getting a makeover, borrowing a page from social networking.

Phone Jacks, Be Gone! One In Five May Go Mobile-Only - MediaPost
People looking to save money may start canceling their land lines and use their mobile phones exclusively.

Porn passed over as Web users become social - Reuters
Good news! Porn has dropped to about 10 percent of searches from 20 percent a decade ago, and the hottest Internet searches now are for social networking sites!

Online Community Events


Best Practices for Moderating Your Online Community
A Webcast Co-sponsored by Mzinga and Forum One Networks

Date & Time: September 30th at 2 pm ET

Join online community expert, Bill Johnston of Forum One, and Mzinga moderation guru Mike Pascucci for in-depth examination and discussion on all aspects of community moderation, including key best practices. Session highlights will include:

  • Developing effective community member guidelines and policies for appropriate content
  • Ensuring a welcoming and risk-free online community environment, without hindering member activity and discussions
  • Multiple moderation techniques, from proactive monitoring to content seeding and post-moderation—and practical advice on which approach to take
  • Featured business cases that explore how leading brands are using moderation to support and grow their community initiative and membership.

Register now

 

Online Community Summitt
October 9-10, Sonoma, CA
The Online Community Summit is an industry-leading, invitation-based event bringing together leaders in online collaboration.  Held on October 9-10 in Sonoma, California, the Summit draws senior participants from industry (Amazon, AOL, Apple, Cisco, Microsoft, others); leading online community groups (ezboard, MEETUP, Motley Fool); non-commercial organizations (World Bank, PBS, American Academy of Pediatrics); media (BBC, Univision); philanthropy (Packard Foundation, Skoll Foundation, Omidyar Network) and many others.

The goal of the Summit is to allow practitioners from many disciplines -- who would not ordinarily meet -- the opportunity to share current and best experiences regarding online collaboration.


Markeing & Online Communities Conference
November 5, New York, NY
The Marketing & Online Communities Conference is an invitation-based event held at the exclusive Tribeca Grand in New York City on November 5th, 2008. The conference will bring together thought leaders from the marketing and online community sectors to discuss marketing challenges – and unprecedented opportunities – in online communities.

Online communities offer many unexplored relationship-building opportunities for marketers. They also present several significant hurdles: marketers are often uncomfortable with new and unproven community marketing models, brand managers are tasked with quarterly progress, while also trying to build long-term relationships, and online communities are concerned about marketing efforts detracting from the community’s experience and culture.

If you are an agency seeking to better understand the possibilities of online communities, a brand manager looking to engage in community-building activities, or a community expert seeking to expand marketing relationships, this conference will be of value.



Other Events:

The Green Enterprise Unconference
December 3, Mountain View, CA
The Green Enterprise Unconference is a gathering of professionals leading social responsibility, sustainability or environmental concerns and social entrepreneurship programs in their organizations.

Those involved with green initiatives in the Enterprise are faced with driving change within their organization, while simultaneously learning. The best source of information for green professionals is the perspective and experience of other green professionals.

The Green Enterprise Unconference is inspired by the "open space" conference format, which puts control of the event content in the hands of the attendees. (For a good description of an unconference event, see http://is.gd/21Nf). The Unconference format allows the best ideas of the group to come forward, facilitates extensive networking, and ensures thorough documentation of the proceedings.

The Green Enterprise Unconference is intended for those in their organizations responsible for green strategy and leading sustainability initiatives. We also expect related professionals, including other corporate representatives (such as from manufacturing, facilities, marketing, or IT); service-related companies relevant to this topic, VCs, the Press, and interested individuals from academia or the public. We expect several dozen sessions covering a broad range of topics relevant to enterprise green strategy, implementation, measurement, education, and practical experience regarding best practices.

OC Expert Interview : Tom Diederich, Cadence Design Systems

This month's Expert Interview is with Tom Diederich, social media/Web community manager at Cadence Design Systems in San Jose, Calif. Tom recently re-launched the Cadence online community with great success, and he shares insights from the launch in this interview.

Click here to read the entire interview.

Know an online community expert with an interesting story to tell? Or are you one yourself? Email me, and you may be the next expert interviewee

Online Community Jobs

A current list of Online Community job opportunities. If you would like to include an open position in the next issue of the newsletter, please email me with the title and link to the job description.

Autodesk
Community Marketing Manager, Content Solutions

Buzzlogic
Online Community Manager

CafeMom

Community Manager

Care2, Inc.
Product Manager for Community

Classmates Online
Director of Product Management

CODEPINK

Online Community Organizer

Confidential
Online Communities Leader

Deloitte
Consulting KM Community of Practice Project Manager

eHarmony
Community Manager

Facebook
Platform Developer Online Community Manager

Forum One

Global Health Internet Analyst
Global Health Internet Strategist
Information Architect
Internet Analyst - Seattle

Gas Pedal
Web/Print Designer/Producer 

Google
Community Manager - Hamburg
Editorial/Community Manager - Sao Paulo
Editorial/Community Manager - Tokyo, Japan

introNetworks
VP, Sales

Kickapps

Community Manager

Microsoft
Influencer Strategy Manager

Mzinga/Prospero Technologies
International Forum Moderator
Community Manager

Neighborhood America
Community Strategist

Ning
Associate Community Advocate

Otherinbox
Community Manger

Satmetrix

Community Consultant

Spin Master Studios
Community Manager
Sr. Community Manager

the groupery
Online Community / Website Manager

Virgin Media

Virgin Media Community Senior Producer

Walmart
Community Analyst

Wikia
Community Development Associate



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Newsletter Sponsors

Online Community Events


Best Practices for Moderating Your Online Community - Webcast, September 30th @ 2pm ET

 

Online Community Summit - October 9-10 in Sonoma, CA

Marketing & Online Communities - November 5th in New York City


Featured Resources

This month's collection of noteworthy online community resources.

Ten Commitments All Social Media ‘Experts’ Must Provide Their Clients

Exploiting mobile Web 2.0

The 12 ‘R's of community engagement

Secrets to Social Networking Success: 7 Lessons from the Association Sector

60 Social Networks, 60 One-Liner Description

and, just for fun:
Dress up Punk Dog


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